We wrote these policies to ensure the best possible experience for every client while protecting our team's time and resources. If anything here is unclear, call us at 214-833-7108 — we're happy to walk you through it.
Cancellations & no-shows.
- Please give us at least 24 hours' notice to cancel or reschedule an appointment.
- Late cancellations and no-shows are charged 50% of the service price.
- Clients who repeatedly cancel late or no-show may be asked to prepay for future appointments.
Late arrivals.
- Sessions end at their scheduled time regardless of when you arrive, and the full session fee applies — we're not able to extend treatment time for late arrivals.
- New clients: please arrive 15 minutes early. Returning clients: 5 minutes early.
Deposits & payment.
- A credit card is required to secure your booking; a temporary authorization hold may be placed on the card.
- Depending on the service type and group size, a 50% deposit may be required.
- Full payment is due at the time of service.
- Chargebacks filed without first communicating with us incur a $50 administrative fee plus any bank charges.
Group bookings.
- Groups of 4 or more require a 50% non-refundable deposit.
- Guest counts and services must be confirmed 72 hours before the appointment.
- Late group cancellations forfeit the deposit.
Refunds & service satisfaction.
- All service sales are final.
- If you're not satisfied, tell us within 24 hours of your service — refunds may be considered at management's discretion.
- Prepaid packages and gift cards are non-refundable and expire 5 years from purchase.
- No-showing on a prepaid package appointment results in that session being deducted.
Medical disclosure & consent.
- A health intake form is required before treatment.
- Please disclose all medical conditions, allergies, and sensitivities — your safety depends on it.
- We reserve the right to decline any treatment that is contraindicated for you.
Photography for medical documentation.
Clinical photographs and videos may be taken as part of your medical record — to document progress, safety, and quality assurance. These images remain confidential and are never used for marketing without your separate written consent.
Minors & guests.
- Clients under 18 require parental consent, and a parent must be present.
- Guests and children are generally not permitted in treatment areas unless pre-approved.
Right to refuse service.
We reserve the right to refuse service to anyone who is rude, intoxicated, or violating our policies. Harassment of our team may carry legal consequences.
Hygiene & personal care.
Please arrive clean and practice good personal hygiene. Clients with offensive odors may be asked to reschedule.
Gift cards & packages.
- Gift cards and prepaid packages expire 5 years from the date of purchase and are non-refundable.
- We do not accept gift cards issued by Vis à Vis or by previous occupants of this business location.
Communication.
We respond to messages within 24 business hours. Inquiries received after hours are addressed the next business day.
Product sales & returns.
- All product sales are final.
- Opened products cannot be returned, for hygiene reasons.
- Defective products can be reported within 7 days for review.
Client privacy & confidentiality.
Your records remain confidential in accordance with applicable privacy laws. We release information only with your written consent or when legally required. See our Privacy Policy for more.
Questions about any of these policies? Call (214) 833-7108 — se habla español.